All You Can Move

Worst Move Ever!

*--DO NOT USE THESE GUYS! Worst Move Ever, Probably the worst thing I have ever been through.. They are scammers, thieves and liars. They broke most of our stuff, and their packing was horrendous. The movers stole 3 of my high priced items and then swore at us and used profanity. Said to my face that we should get our 60 cents per pound and laughed at me. (talking about he insurance coverage). They didn't show up with our stuff on time were over a week late even though we payed extra for guaranteed delivery. I told them to wrap our baby mattress about 6 times and they still didn't wrap the mattress and when we got it it was dark, dirty and had to be thrown out. There are so many negatives that I cannot even go over everything. Thinking about it gives me anxiety. Do not use All you can move if valyou *==.

Bad Corporate Customer Service.

While the actual moving crew were terrific, speedy and polite, the accounting and sales department at this venture needs much work. I was told I could fax over our corporate card info to their office after the move. I was then told they had to be paid immediately, forcing me to use my own card. The office person with whom I spoke to was rude and threatening. I hate being told one thing just to get a sale and then told something else and I ESPECIALLY hate being treated rudely on top of it. That was totally unnecessary.

Never again will I use this company. Never.

Absolutely the most awful experience ever.

The most unprofessional service I have ever encountered. First off, they are not a real moving company-- they pose as one but in reality, they act like a broker, hiring truckers who have little to no relationship to the company. They jam an 18 wheeler full of yours and other people's items. They showed up in an unmarked white truck with "All You Can Move" written in marker in a teeny tiny square, barely legible. The driver had his pants hanging so low you could see his blue tighty-whities. My stuff was damaged-- my glasses, frames and dishes were broken, furniture punctured and arm chair completely stained. They have no regard for your pick-up and drop-off dates, they'll say, "We can only deliver on this day (which is not the date we had agreed upon) or you can get it 3 weeks later." 3 weeks??!! Worst of all, they ended up charging me DOUBLE the amount of the initial quote and they refuse to drop off your stuff until you've paid the amount in full.

More importantly than my word, however, NOTE: All you can move received an "F" RATING by BBB. See http://www.bbb.org/dallas/business-reviews/movers/all-you-can-move-in-dallas-tx-90130199

Run as far away from them as you possibly can,…

Missing belongings/ Horrible customer service.

It has been a horrible experience dealing with All You Can Move (or Freedom Van Lines). They are incompetent, and they lack the basic skills required to run a moving company. The management is both extremely rude (especially the manager Krista) and lacks any empathy for their customers. The customer service is non-existent.

In June 2011, we hired another company (Unity Van Lines) to move our belongings from Providence, RI to a storage facility and then to Dallas, TX. Our original company sub-contracted All You Can Move- without our knowledge or permission to transfer our belongings from the storage facility to our apartment in Dallas. We would have never hired this company due their numerous Better Business Bureau (BBB) and online complaints.

The rudeness from All You Can Move’s Krista began at the very beginning of our relationship with this company. She called me one day in October to schedule the move and didn’t even state what moving company she was with. She seemed frustrated with me from the very beginning of the phone call, and it only exasperated her frustration when I tried to get her to clarify what company she was with and why she was calling me to schedule the move…

All you can move: incredibly poor job.

I had used all you can move (acym) twice previously. One time they did okay, and one time they dropped a nightstand down an exterior flight of stairs. I used them again this past weekend because at least I was familiar with their charging methodology and the company did repair the nightstand.

This move was a complete nightmare! They arrived 4.5 hours past the latest time of their arrival "Window," and started my 8-hour move at 6:30 p.M. On a Saturday night. The 3 guys had already worked 12 hours. "Customer service" was virtually impossible to reach on Saturday . . . They never returned the messages I left, asking them to call and let me know if the guys were still planning to show up that day/night. When someone at aycm finally answered one of my many phone calls, the dispatcher gave me blatantly incorrect information and never called me back to keep me updated.

In this move, the movers damaged a very expensive bedroom dresser because they moved it upside down and let the top of the dresser rest on the dolly (as they dragged it in and out of the truck, up stairs, etc.), they flipped boxes and even suitcases upside down even when clearly marked "Up," they didn't stack boxes with…

Company non-responsive to loss.

All you can Move lost four of my boxes and they don't care. Once of the boxes was a large wardrobe box and I asked them "how could such a large box disappear, it must be in the warehouse, can I go look?". They said "sometimes boxes disappear and no, you cannot go look". I begged, I cried, I pleaded..to go look for my boxes since they contained baby pictures of my daughter that cannot be replaced since they were before we had digital photographs, and I was told "file a claim". But I cannot file a claim, because we were never given a bill of lading. They were supposed to email it to me and never did, I called four times, emailed twice, still nothing. I also have someones box that is NOT mine, they were supposed to pick it up and never showed, they ignored my email asking if I can drop it off so the person can get their stuff back. They truly, honestly DON"T CARE.

Horrible experience.

How can I give it zero stars? We used this company for our apartment move almost a year ago and are still fighting to get our money that is owed. When the move was finished they "showed us" the back of the truck, saying, "see, all your stuff is delivered", then my husband looked himself and saw a box of liquor they had placed under a bunch of blankets. The attitude from the movers was unpleasant but I was anxious to put it behind me until we had a water leak related to our washing machine damaged in the move. The emergency water service cost thousands of dollars plus damage to our walls and floors. I filed a claim with the insurance company and found out that they only pay cents on the estimated dollar value ,so we could only get reimbursed less than $200. I am still waiting on the check to be sent. First they said they didn't have the settlement from the insurance, then they said they would send the check (but it never came), today they said they would really send the check this time. Time will tell I guess but there is no way I can recommend this company who has lied to me repeatedly on the phone and delayed things as much as possible to get out of sending me less than $200.…

Name Changed to.

I chose this company based on reviews and cost but I did not know that their sales team told so many lies. I chose to move between 8 and 11 am on a Saturday. I received a call around 10 stating that there was an issue with the truck (1st lie) and that they would call me back in 5 minutes (2nd lie) and let me know if that crew could make it or it they needed to send a new crew between 11 and 1. I did not receive a call nor did a new crew show up. I called and left a message at 1 and called again at 2 and left another message. I received a call back stating that I sent an email to the driver (3rd lie) stating that I wanted to cancel my move.I told the sales guy to forward me that email, well, of course, he could not b/c I never sent an email, so then he told me that when the driver called I told them to cancel the move. (4th  lie) he told me that he would send the next crew within the hour which would be around 4 pm. I received a call from the driver stating that they were 30 minutes away (5th lie). I waited an hour and then received a call from the sales guy telling me that they would need to cancel because the driver had a family emergency (6th lie). He said for the inconvenience…

Horrible Experience.

When I hired this company it was for a move of 6 blocks, I was told they would be there at 2pm and we should be done by 6.

Come 2pm no movers I call they say oh between 2 and 4 is your quote (NOT TRUE) come 4pm still no movers call back and they tell me 6pm. By this time Im furious as I had to be out of my old home before 6pm.

Called at 6:15 as I still had no movers they tell me well can you move another day? REALLY your flipping kidding me right? I tell them NO ok ok we will send a crew out now.

I got a crew at my house at 7pm they did not start loading till 7:30 ( by this point I had moved everything I could except the furniture) we were not done moving until 11:45 that night.

NEVER EVER EVER AGAIN will I use them.