All Points Moving And Storage

First we didn't know that they would be the movers until about 2 days before they came. Then we were told that the company we had originally hired was not to be contacted because they just are (as we learned later) a broker for the vets, which Purple Hearts movers never disclosed to us. The guy in charge came and demanded a much larger payment than we had be told, granted we had slightly underestimated how much stuff we had. The movers were polite but not communicative and they charged us for each furniture blanket and all the masking tape they used. We were not told about this by anyone and boy did they use lots of tape. We had been told that we should tip each worker 10% of the total in cash, we didn't have that kind of cash on hand and considering the cost of the move ended up costing us in excess of $12,000.00 that could have ended up breaking us financially. We were told our things would be delivered the following Tuesday morning. Well, they arrived at our apt with an 18 wheeler on Monday night about 6PM and didn't finish unloading until about 11PM. There were only 2 workers and they demanded payment before unloading. One of the workers was very efficient and quick the other just kept throwing things around and we actually saw the 2nd guy drop a carton marked glassware/fragile right off the truck. He never made a note of it and never apologized which I found rude.
All in all a very stressful move that could have gone much easier if all involved were open and honest. So, warning, know your movers, make sure they give a written estimate ahead of time and keep notes for yourself or photos if warranted.

Move size: 3 Bedroom Home Service cost: $11500

We were given All-Points Moving as our movers through sub-contracting by Neighbors Moving. They came 2 days later than originally stated to pick up our things. They stated that the items would be on the truck to move out to Oregon from Pennsylvania within 3 days. We did not have a physical address for our new place but knew the town (less than 15,000 people in the town) so told them to ship it there and we would call when we found out the actual address. They said that would be fine.   We called when we received our address within 5 days to tell them where to meet us. They stated that the items had not been shipped and would not be loaded for another 2 weeks since they didn't have the address. We called Neighbors to complain and they passed the blame to All-Points who passed the blame to Neighbors. We called daily to find out what was taking so long to both companies, each stating that the problem was the other companies fault. Fast forward 22 days, ours items finally arrived in Oregon with an entertainment center damage and a box missing. We called to tell Neighbors, they told us to call All-Points as it happened on their watch. All-Points was e-mailed and called 4 times and only responded once the calls/e-mails became less professional and showed our frustration. Do not use Neighbors or All-Points for an out of state move as they do not communicate or return requests unless they need to get your money.

Service cost: $3500

 DO NOT USE ALL POINT MOVING. Movers arrived on July 31st, 2012 to pick items up, after items were loaded movers said cost would be more because our items were too heavy. We went from $4900.00 to $6300.00, this was with a discount applied. The original contract said it could take up to 26 days for delivery but it would be less. A second contract was created superceding the first one at the time of pick up since the cost changed with a delivery date of the 21st. I spoke to a member of mgmt who said my items would arrive on Sept 10th (items picked up on 07/31/12). On the 11th of august I called the moving company to inquire on the arrival the manager said he did not tell me items were to arrive on the 10th. I informed him the only reason I was caling on the 11th is because he told me items would arrive the 10th. He was argumentative and said "I can hold your items until the 26th". I decided not to argue with him because afterall he had our personal belongings. We waited another week and still no furniture. I left several messages with no one returning my calls. Items did arrive on the 26th and bedroon dresser was damaged along with several picture frames. After unpacking everything we discovered that we had personal items missing.

Service cost: $6300

This was the company my move was subcontracted to. 9 items total and 2 arrived damaged. The damaged items were 50
year old solid oak furniture pieces from my childhood bedroom. Very solidly built and not so easy to damage and/or crush. The damage was obviously done by a fork truck compacting the load in the moving van. There was a 2 1/2 inch thick piece of solid oak broken in two! The standard insurance this company offers is 60 cents per pound. So my 50 year old 120 lb chest of drawers made of solid oak was only insured for $72. My home owner's insurance would've covered the rest. In the end I would not use this company ever again because all the furniture padding in the world is not going to protect your stuff from an idiot with a fork truck.

Service cost: $910

I contracted with these movers a month ago after getting quite a few quotes. I singed my contract and set my moving date. A few days before the move Tom the manager called me to request a change in the moving date. He requested that they come for my things a week later than the original date I told them absolutly NOT!! My lease was ending and I was going out of state immediatly after the move. He stated that he could no longer move me on the thursday so we agreed on the Friday but the Friday morning as early as possible 9am because I had a flight and was required to clean the apartment. The night before he called again and gave me a hard luck story about a customer who had more things than they thought and told me that they could not make the move the next day till about 1p.m. My fiance spoke to them and told them that that would not work with our schedule, Tom then stated after an attitude that they would find a storage that night and offload her things so that they could make my move. The morning of the move the driver Eric called me and told me that he was still in upstate NY and would not make it to my place till 1p.m. They arrived at 1 p.m. and looked at my furniture and stated that it was "bigger" then expected and that it as nice furniture so they would have to add another $570.00 because it would take up too much space. We then called Tom the manager who told us that he was not making any money off of my move and that my move was not going to make him rich so we could find another moving company or pay the difference. He went on to say that I rented space in his truck and since they had underestimated based on thier estimate I could pay the difference or he would tell his guys to leave. To me this is called extortion. He then stated he would take off $100 and do the move for $1700 flat all included. We agreed, and the guys started to pack up my 2 bedroom apartment. 5 hours later they were still not done and we were in danger of missing our flight and the leasing office closing. That is when my fiance jumped in an move the furniture in the last room into the hallway for them and was done moving that room in 10 mins! He then took them to the garage and reviewed with them that these boxes contained my dining table, the rails for my canopy king bed, and mirror for my dresser (we had boxed them up for them). The driver assured my finace that everything would go and they would take care of it all and close the garage. We did the walk through with the leasing office and turned in the keys. As a result of the walk through we were assessed $150 because we were not able to vaccum the appartment, because the movers took so long. We then drove to NYC to catch our flight.. Which we did not!! The next morning our neighbour called my fiance and told him that our garage was open and that there were several boxes in my garage. WHAT?? I called the moving company several times the next day and got no answer. My fiance called from a different number and got an answer and talked to an office worker who stated a manger would call us. 4 hours later no call. I called again and got a hold of Tom. He told me that he had instructed the driver to leave the things in the gagage because my things were taking up too much room in his truck and he was not making any money. He went on to say that they should have charged me $2300. He also stated that I should hire another mover to come get my things from his storage facility as they were going to lose money on my move even with the $400 increase. I told him I expected my things in Florida on the agreed to date. We will see how this move turns out!! Based on Toms attitude and disrespectfulness I am guessing there will be another $500 increase in fees at the time of delivery. These movers are Extortionists!! DO NOT USE ALL POINTS MOVING, even if your life depends on it.

Service cost: $1000

Moving us to vero beach Florida Everything seemed fine. They delivered to vero beach. After they left we noted two boxes missing. One was returned but the other is still out there somewhere. If anyone received a box with my Dad’s WWII MEDALS in a frame and another with beer coasters in a frame. There are some other games too. Return of this box will earn a reward. Could still sitting in the Jersey whse.
Please contact.
Bill at. Wiggo318@yahoo. Com
You will receive a reward.

Move size: 2 Bedroom Home Service cost: $2800

We moved from Conntecticut to Texas. We have moved several times with corporate relo packages, but this time we had to arrange the move ourselves covered by a signing bonus. Allegiance moving and storage gave us a $12000 estimate for the move after taking a detailed inventory (over the phone) of our items for an estimated 1950 cubic feet. When All points arrived, they very quickly proclaimed we had 2600 cubic feet.. increasing the cost of the move by 1/3. And when the goods were loaded on the truck,itjumpedupanother200cubic feet.The moveprocess wasmostlyOK,butthereweresomebigmistakes anddamages.Wewouldnotrecommentthiscompany.Theheadmover,Jesus,blamed meforeverything anddidnothavethepatiencetoanswermyquestions,especially abouttheGrandPiano.I wouldnotrecommend thiscompanyforacross countrymove.First,I would recommendusingamoverwho actually comestoyourhousetogiveyouyourestimate sothattherearenosurpriseswhentheactuallyshowup.Iwouldalsorecommand moverthatissmaller,more localandcanmoveonlyyour thingsonthetruck.Wereallydidhavelots ofdamageandsome thingsgomissing.Iwouldnotrecommend.

Move size: 4+ Bedroom Home Service cost: $19000

I worked with this company during the month of December 2021 for a long-distance move. The pickup of my items went very well, and the movers worked quickly to get my items into their truck without hassle. The issues came in their unprofessional communications skills when informing me where and when my items would be delivered to my drop-off address. At every turn, I had to contact them directly to find out any information regarding my items and whether the dispatcher left NJ. I had to call several times to confirm the status of the dispatcher; even on the day of delivery with representatives arriving at my home at 10 pm!

This was very disappointing and disheartening to have to worry about the status of my items for 3 weeks, while no one handling them seemed to want to provide any information willingly.

I would not recommend this company as their communication skills are unprofessional and worrisome.

Move size: Partial Move Service cost: $3200

Broken 46” curved screen TV beyond repair, broken bun on bed post-gone!!! Many Items missing! Called, talked to the owner-Tomer Orchen, & their manager… Even asked them to look at their Security System once the movers returned the day we were moved, Tomer said they did, but did he? So where did my things go? Their Broker-“Trusted Moving & Storage”-their Moving Estimate-$2721.75- their fee $720 for false information….$4,130.00 paid this company to move us from NY TO CT. Had no CHOICE, HAD TO MOVE….

THEIR INSURANCE QUOTE from “CSI” was a whole $6.00. Cancelled the claim…a joke. The workers did a great job, with a good tip each.

Guess it wasn’t enough…….

Move size: 2 Bedroom Home Service cost: $4850