401 Moving & Storage

These guys absolutely saved my sister during her Montreal -> Toronto move!! We reached out to them as a last resort as we realized our cars are not enough and might need to throw out essentials if we can't transport them. 401 movers generously offered us to put our stuff in a truck that was already in Montreal and heading to Toronto. The process was so smooth from drop off to pick up of her items! Thank you so, so much 401 movers for your professionalism and your kindness!!! They're worth every penny!!!

Move size: Partial Move Service cost: $100

I received and accepted a quote to do a same day move for a one bedroom, not an apartment, just a one bedroom, with 401 Moving & Storage Inc owned by Omar Elajami in Ontario from Rockland to Smiths Falls. The amount quoted on the written estimate was $960 plus HST ($1085) which included a destination and stair fee. I paid a $200 deposit to secure the quote and time.

After the contents of the room were loaded onto the truck, I was asked to sign a pre-filled contract. I did receive a carbon-copy of the contract which was impossible to read.

While I was driving to the destination, I received a phone call from Mike of 401 Moving & Storage Inc. and he told me the final amount I owed was $1225 making the total cost $1425 and that my contents would not be unloaded until I paid that amount. This amount is $340 over what was quoted.

When I questioned this, Mike patiently went through the price and explained by signing the contract I agreed to a 2000 lb flat rate fee. I was not aware I agreed to those new terms. He politely said if I didn’t pay the full amount he would charge me a waiting fee and then leave. Despite the contract saying I could pay by credit card, Mike said I could only pay by cash or e-transfer. I did pay the extra amount and my contents were removed from the truck.

Move size: Partial Move Service cost: $1425

We hired them last minute to move our belongings and store them for 10 days while we were in between apartments. It was a very good price and they were very responsive when I called. The first move went very well and smoothly. On the second move there was a mixup and so they were supposed to come in the morning for delivery and didn’t show up until late afternoon. When they got here they moved everything in swiftly and took money off. Would definitely hire them again even despite the confusion this morning

Move size: 3 Bedroom Home Service cost: $1700

First off, the actual movers (3 guys) were polite, hard workers but inexperienced. Prior to the November 23 move, in October 2023 I spent a few hours on the phone with the company going room by room in my 3 bedrooms bungalow in Quebec, and also outside and through the shed to list all my furniture and approximate number of boxes. Truck arrived on the day at least 4 hours later than was arranged so moving all the stuff was done at night, until close to midnight. Turned out the truck they had was too small and we had to leave a lot behind, stored in the new owners shed (thankfully they were super cool about it). The movers did not use blanket to wrap or strap to move the appliances and those got dents and large scratches, and at one point they dropped the fridge on the back door of the house, which left a pretty deep long dent as well. I had paid $300 for 2 "TV packs" which turned out to be cardboard put over the front and back of the TVs with shrink wrap - thankfully no damage to the TVs but $300 for cardboard? Could have done it myself, as I had carefully protected and wrapped all the mirrors, paintings and fragile items already. Delivery in Ontario was with 2 guys only; got scratches on the freshly varnished wood floor - no protection was used by the movers. The pickup and delivery of items left behind in Quebec was done 3 weeks later for an extra $500; I had already paid $6500 and I was not pleased about that considering the mistake was theirs in the first place for using the wrong truck size, but they would not deliver my furniture otherwise so, kind of no choice there...Moving is always super stressful; last thing you need is any kind of issue. Hope this review helps save someone extra aggravation :)

Move size: 3 Bedroom Home Service cost: $6500