{"id":3291,"date":"2023-06-20T06:00:00","date_gmt":"2023-06-20T10:00:00","guid":{"rendered":"https:\/\/www.mymovingreviews.com\/move\/?p=3291"},"modified":"2023-10-11T06:18:55","modified_gmt":"2023-10-11T10:18:55","slug":"file-complaint-against-movers","status":"publish","type":"post","link":"https:\/\/moveadvisor.com\/move\/file-complaint-against-movers\/","title":{"rendered":"How to File a Complaint Against a Moving Company: 6 Effective Steps"},"content":{"rendered":"\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" loading=\"lazy\" decoding=\"async\" data-aspectratio=\"690\/445\" width=\"690\" height=\"445\" data-src=\"https:\/\/www.mymovingreviews.com\/move\/wp-content\/uploads\/2023\/06\/complaint-against-movers.jpg\" alt=\"How to file a complaint against movers\" class=\"wp-image-39403 lazyload\" data-srcset=\"https:\/\/moveadvisor.com\/move\/wp-content\/uploads\/2023\/06\/complaint-against-movers.jpg 690w, https:\/\/moveadvisor.com\/move\/wp-content\/uploads\/2023\/06\/complaint-against-movers-300x193.jpg 300w\" sizes=\"(max-width: 690px) 100vw, 690px\" \/><\/figure><\/div>\n\n\n\n<p><\/p>\n\n\n\n<div class=\"wp-block-group hl-block\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\" id=\"Highlights\">Highlights<\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li>The process of moving from one home to another is not a charming fairytale so bad things can happen when you least expect them to be.<\/li><li>Working with a great moving company is a recipe for a successful ending to your relocation story. Sadly, not all movers are as great as they claim.<\/li><li>If you feel that you have been wronged by your moving company in any way and they refuse to take the issue seriously, then you should consider filing a complaint against the mover in question.<\/li><li>Follow the 6 steps below to learn the best way to file a complaint against a moving company.<\/li><\/ul>\n<\/div><\/div>\n\n\n\n<p><\/p>\n\n\n\n<div class=\"wp-block-ultimate-post-table-of-content ultp-block-63a8b3\"><div class=\"ultp-block-wrapper\"><div class=\"ultp-block-toc\"><div class=\"ultp-toc-header\"><div class=\"ultp-toc-heading\">Table of Contents<\/div><div class=\"ultp-collapsible-toggle  ultp-collapsible-right\"><a class=\"ultp-collapsible-text ultp-collapsible-open\" href=\";\">[Open]<\/a><a class=\"ultp-collapsible-text ultp-collapsible-hide\" href=\";\">[Close]<\/a><\/div><\/div><div class=\"ultp-block-toc-style1 ultp-block-toc-body\"><ul class=\"ultp-toc-lists\"><li><a href=\"#When_should_you_complaint_against_a_moving_company?\">When should you lodge a complaint against movers?<\/a><\/li><li><a href=\"#Initial_Step_Peaceful_resolution\">Step 1. Peaceful resolution<\/a><\/li><li><a href=\"#Write_a_moving_company_review\">Step 2. Write a moving company review<\/a><\/li><li><a href=\"#File_a_complaint_against_a_mover_with_the_Federal_Motor_Carrier_Safety_Administration_FMCSA\">Step 3. File a complaint against a mover with the Federal Motor Carrier Safety Administration (FMCSA)<\/a><\/li><li><a href=\"#File_a_complaint_against_a_mover_with_the_Better_Business_Bureau_BBB\">Step 4. File a complaint against a mover with the Better Business Bureau (BBB)<\/a><\/li><li><a href=\"#Contact_the_Attorney_General_in_your_state\">Step 5. Contact the Attorney General in your state<\/a><\/li><li><a href=\"#Seek_justice_in_a_small_claims_court\">Step 6. Seek justice in a small claims court<\/a><\/li><\/ul><\/div><\/div><\/div><\/div>\n\n\n\n<p>Moving house is considered to be the third most stressful event in a person&#8217;s life, right after a death in the family and a divorce. <\/p>\n\n\n\n<p>According to data provided by the U.S. Census Bureau, about 36 million Americans&nbsp;move each year so you can imagine&nbsp;how busy the majority of moving companies are.<\/p>\n\n\n\n<p>Unfortunately, there are some moving companies that take the liberty of crossing the boundaries of trust, integrity, and honesty without being held responsible \u2013 from showing a rude and unprofessional attitude to overcharging and even outright stealing.<\/p>\n\n\n\n<p>Since we are dedicated to providing in-depth moving tips and useful guides to anyone who is about to move house or has already moved to another home, this time we will cover the important topic of&nbsp;<strong>how to file a complaint against a moving company <\/strong>that has wronged you in any way. <\/p>\n\n\n\n<p>Remember that your voice matters and it must be heard! <\/p>\n\n\n\n<p>Ultimately, to file a complaint against your mover is your right &#8211; the civil right to seek justice if your relocation partner has cheated you in any way. It&#8217;s a matter of responsibility too.<\/p>\n\n\n\n<p>Read on to find the best way to file a complaint against a moving company &#8211; 6 steps that you should follow in case you feel that you&#8217;ve been wronged by professional movers. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"When_should_you_complaint_against_a_moving_company?\">When should you lodge a complaint against movers?<\/h2>\n\n\n\n<p>When should you consider filing an official complaint against a moving company?<\/p>\n\n\n\n<p>If you\u2019re really unhappy with your movers because they:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>treated you in a rude and non-professional way,<\/li><li>were very late picking up your items or delivering them to the new address,<\/li><li>handled your furniture and moving boxes carelessly and as a result, they did minor or more serious damage to your prized possessions,<\/li><li>failed to deliver all of your belongings to your new address and they cannot seem to know where the missing items might be at that moment in time,<\/li><li>requested much more money than they quoted you originally,<\/li><li>did any other serious mistake not mentioned above, showed blatant negligence, or tried to cheat you or rip you off by using dishonest scamming techniques?<\/li><\/ul>\n\n\n\n<p>When you strongly feel that your genuine dissatisfaction and disappointment need to be voiced and heard, then you must do just that \u2013 voice your disappointment, discontent, frustration, or anger by filing a complaint against your moving company.<\/p>\n\n\n\n<p>But where do you even begin?<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"Initial_Step_Peaceful_resolution\">Step 1. Peaceful resolution<\/h2>\n\n\n\n<div class=\"wp-block-image wp-image-21181 size-full\"><figure class=\"alignright\"><img src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" loading=\"lazy\" decoding=\"async\" data-aspectratio=\"450\/300\" width=\"450\" height=\"300\" data-src=\"https:\/\/www.mymovingreviews.com\/move\/wp-content\/uploads\/2017\/03\/write-a-moving-review.jpg\" alt=\"Write a moving review\" class=\"wp-image-21181 lazyload\" data-srcset=\"https:\/\/moveadvisor.com\/move\/wp-content\/uploads\/2017\/03\/write-a-moving-review.jpg 450w, https:\/\/moveadvisor.com\/move\/wp-content\/uploads\/2017\/03\/write-a-moving-review-300x200.jpg 300w, https:\/\/moveadvisor.com\/move\/wp-content\/uploads\/2017\/03\/write-a-moving-review-400x267.jpg 400w\" sizes=\"(max-width: 450px) 100vw, 450px\" \/><figcaption>The best way to resolve any issues&nbsp;you may have with a moving company is to contact them and try to straighten things up.<\/figcaption><\/figure><\/div>\n\n\n\n<p>The first and highly logical step that you must take is to contact your mover right away and try to iron out whatever issues you might be having with them.<\/p>\n\n\n\n<p>The peaceful resolution of a dispute or a claim is always the best solution for both parties because a lot of time, money, and nerves can be saved and spared by simple efforts to reach a mutual understanding.<\/p>\n\n\n\n<p>Get in touch with your moving company and explain the problem or problems in the best possible way. Be ready to provide evidence to back up your complaint \u2013 usually, photos that prove the existence and the extent of the damage while your household items were in your mover\u2019s possession.&nbsp;&nbsp;<\/p>\n\n\n\n<p>Don&#8217;t get angry or aggressive. You want practical results, not a defensive employee from the moving company. The mover should compensate you in accordance with&nbsp;<a href=\"\/move\/moving-insurance-types-cost\/\">the&nbsp;moving valuation<\/a> you&#8217;ve agreed upon prior to your move.<\/p>\n\n\n\n<p>In case the professional moving company is not willing to take the matter seriously, or if the issue you\u2019re having with them is much more serious than a chipped table or a few broken kitchen plates, then it\u2019s time for you to try to make your mover take you and your complaint more seriously by <strong>writing a moving review<\/strong>.<\/p>\n\n\n\n<p><a href=\"\/move\/protect-yourself-from-moving-fraud\/\">Moving Fraud Prevention Guide: Protect Your Move<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"Write_a_moving_company_review\">Step 2. Write a moving company review<\/h2>\n\n\n\n<p>There isn\u2019t a single reason why you shouldn\u2019t leave a customer review about your moving company \u2013 it\u2019s fast, it\u2019s easy, and you can never lose. On the contrary, what you can gain from your honest narrative of what the movers did wrong can only prove to be hugely beneficial to you. <\/p>\n\n\n\n<p>Customer reviews and ratings of professional companies have both a strong regulatory influence on the local moving market and an even stronger dispute-solving power. After all, no business is particularly fond of receiving negative reviews regarding their business activity, so the chances that your moving review will help you solve the issue in your favor are high.<\/p>\n\n\n\n<p><a href=\"\/write-a-review\"><strong>Click here<\/strong><\/a> to rate your moving company and to tell the world what part of their services they can improve \u2013 in other words, where they blundered. <\/p>\n\n\n\n<p>The average time to leave a moving review is roughly 5 minutes! And those 5 minutes of your time can spare you days of headaches and wasted time that you can never bring back! <\/p>\n\n\n\n<p>By using <a href=\"\/\">MyMovingReviews<\/a> as your platform to complain about your moving company, you can be pretty sure that what you say will be read, understood, and taken into account by thousands and thousands of fellow countrymen who are looking to hire reputable movers for their relocation needs.<\/p>\n\n\n\n<p>And yet, the best thing about writing a moving review about your moving company is the increased possibility that your mover will read your side of the story and, in most cases, will reply with their own version of what happened. And that is a unique chance for you to re-open the case and effectively resolve the complaint by reaching a mutually beneficial resolution. <\/p>\n\n\n\n<p>Later, you can always edit your negative moving review or even request to take it down after the successful resolution of your dispute.<\/p>\n\n\n\n<p><a href=\"\/move\/write-moving-review\/\">How to Write a Moving Review: Step-by-Step Guide<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"File_a_complaint_against_a_mover_with_the_Federal_Motor_Carrier_Safety_Administration_FMCSA\">Step 3. File a complaint against a mover with the Federal Motor Carrier Safety Administration (FMCSA)<\/h2>\n\n\n\n<div class=\"wp-block-image size-full wp-image-21186\"><figure class=\"alignright\"><img src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" loading=\"lazy\" decoding=\"async\" data-aspectratio=\"450\/300\" width=\"450\" height=\"300\" data-src=\"https:\/\/www.mymovingreviews.com\/move\/wp-content\/uploads\/2017\/03\/US-Department-of-Transportation.jpg\" alt=\"United States Department of Transportation\" class=\"wp-image-21186 lazyload\" data-srcset=\"https:\/\/moveadvisor.com\/move\/wp-content\/uploads\/2017\/03\/US-Department-of-Transportation.jpg 450w, https:\/\/moveadvisor.com\/move\/wp-content\/uploads\/2017\/03\/US-Department-of-Transportation-300x200.jpg 300w, https:\/\/moveadvisor.com\/move\/wp-content\/uploads\/2017\/03\/US-Department-of-Transportation-400x267.jpg 400w\" sizes=\"(max-width: 450px) 100vw, 450px\" \/><figcaption>Contact the U.S. Department of Transportation when you want to file a complaint against a moving company.<\/figcaption><\/figure><\/div>\n\n\n\n<p>Another&nbsp;important step you have to take is to inform the U.S. Department of Transportation about your issue with a specific moving company. <\/p>\n\n\n\n<p>You can <strong>file a<\/strong>&nbsp;<strong>complaint against a mover <\/strong>in cases such as<strong>&nbsp;<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>unlicensed or uninsured operating status, <\/li><li>final overcharging (over 110% of a non-binding estimate), <\/li><li>incidents of damaged or stolen items, <\/li><li>failure to keep the agreed time frame of the move, etc.<\/li><\/ul>\n\n\n\n<p>How to file a moving claim with the U.S. Department of Transportation? <\/p>\n\n\n\n<p>You can file a complaint through the <a href=\"https:\/\/nccdb.fmcsa.dot.gov\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">Household Goods Consumer Complaint form<\/a>. You have to fill out&nbsp;the form with:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Your name, address, and telephone number<\/li><li>Name, address, and telephone number of the mover\/broker<\/li><li>Bill of Lading Number<\/li><li>Origin and destination of your shipment<\/li><li>Mover&#8217;s DOT number and MC number<\/li><li>Specific violations claim<\/li><\/ul>\n\n\n\n<p>Another option is to <strong>call the hotline at (888) 368-7238<\/strong>. The operation hours are Monday through Friday between 9 am and 7 pm EST. A qualified government representative will assist you with filing a complaint against your&nbsp;moving company.<\/p>\n\n\n\n<p>Once your complaint against your&nbsp;mover has been entered into the FMCSA&#8217;s consumer complaint database, it is used for analytic and statistical purposes. <strong>Your complaint will be noted in the carrier&#8217;s public record<\/strong>. And if the FMCSA decides to take measures against the mover in accordance with&nbsp;your complaint letter, they may reach you for more information.<\/p>\n\n\n\n<p>If you are dealing with issues concerning <strong>hazardous materials<\/strong>, you must, by all means, inform the Pipeline and Hazardous Materials Safety Administration immediately. You can call their emergency line at (800) 424-8802, or file an incident report through their <a href=\"http:\/\/www.phmsa.dot.gov\/about\/contact\" target=\"_blank\" rel=\"noopener noreferrer\">online reporting tool<\/a>.<\/p>\n\n\n\n<p><strong>IMPORTANT<\/strong>: <a href=\"https:\/\/www.fmcsa.dot.gov\/protect-your-move\/moving-fraud\" target=\"_blank\" rel=\"noopener noreferrer\">Protect Yourself from Moving Fraud<\/a> by&nbsp;The Federal Motor Carrier Safety Administration (FMCSA)<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"File_a_complaint_against_a_mover_with_the_Better_Business_Bureau_BBB\">Step 4. File a complaint against a mover with the Better Business Bureau (BBB)<\/h2>\n\n\n\n<div class=\"wp-block-image size-full wp-image-21194\"><figure class=\"alignright\"><img src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" loading=\"lazy\" decoding=\"async\" data-aspectratio=\"450\/300\" width=\"450\" height=\"300\" data-src=\"https:\/\/www.mymovingreviews.com\/move\/wp-content\/uploads\/2017\/03\/Better-Business-Bureau.jpg\" alt=\"File a complaint with the BBB\" class=\"wp-image-21194 lazyload\" data-srcset=\"https:\/\/moveadvisor.com\/move\/wp-content\/uploads\/2017\/03\/Better-Business-Bureau.jpg 450w, https:\/\/moveadvisor.com\/move\/wp-content\/uploads\/2017\/03\/Better-Business-Bureau-300x200.jpg 300w, https:\/\/moveadvisor.com\/move\/wp-content\/uploads\/2017\/03\/Better-Business-Bureau-400x267.jpg 400w\" sizes=\"(max-width: 450px) 100vw, 450px\" \/><figcaption>Filing a complaint with the BBB is an important step toward resolving a dispute with a moving company.<\/figcaption><\/figure><\/div>\n\n\n\n<p>Also, you can file a moving claim with the Better Business Bureau program through their <a href=\"https:\/\/www.bbb.org\/consumer-complaints\/file-a-complaint\/get-started\" target=\"_blank\" rel=\"noopener noreferrer\">online complaint section<\/a>, or you can go to their nearest office. This works best with accredited BBB moving companies. <\/p>\n\n\n\n<p>How to file a complaint with the BBB? <\/p>\n\n\n\n<p>The dispute settlement procedure involves a few steps:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>After filing a complaint against a moving company, the BBB sends the record to the company within two days.<\/li><li>Next, the&nbsp;mover will be requested to reply within a 14-day period. If no&nbsp;acknowledgment is received, a second request will be sent.<\/li><li>A BBB representative will contact you to inform you about the moving company&#8217;s response &#8211; or the lack of it.<\/li><li>Complaints against movers with the BBB are usually settled in 30 business days.<\/li><\/ul>\n\n\n\n<p>In order to file a&nbsp;complaint letter concerning discrimination claims about the quality of safety measures, or the legitimate services within the BBB, you have to fill out your contact information, the mover&#8217;s information, and the particular violation details. <\/p>\n\n\n\n<p>Once again, the Better Business Bureau cannot oblige movers to undertake any particular actions concerning reimbursement, as it is not a governmental institution.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"Contact_the_Attorney_General_in_your_state\">Step 5. Contact the Attorney General in your state<\/h2>\n\n\n\n<p>It is highly recommended that you contact the local Attorney General for additional help. An Attorney General serves as the chief legal officer, counsels its government agencies, and is a representative of the public interest. <\/p>\n\n\n\n<p>Here is the <a href=\"http:\/\/www.naag.org\/naag\/attorneys-general\/whos-my-ag.php\" target=\"_blank\" rel=\"noopener noreferrer\">full contact list of Attorneys General<\/a> from the website of the National Association of Attorneys General. Consider contacting the one in your state to lodge a complaint against a moving company. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"Seek_justice_in_a_small_claims_court\">Step 6. Seek justice in a small claims court<\/h2>\n\n\n\n<p>Hopefully, you won&#8217;t have to reach this final step in seeking justice for whatever it is that your mover did wrong. <\/p>\n\n\n\n<p>However, if you are unhappy with the resolution of your claim with the moving company or you are unable to resolve your argument with the mover after going through all the steps mentioned above, you can also choose to&nbsp;<a href=\"\/move\/seek-justice-through-small-claims-court\/\">seek resolution in court<\/a>&nbsp;&#8211; follow the link to learn how to file a complaint in a small claims court.<\/p>\n\n\n\n<p><a href=\"\/move\/choose-moving-company\/\">How to Choose a Good Moving Company in 31.5 Steps<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Highlights The process of moving from one home to another is not a charming fairytale so bad things can happen when you least expect them to be. Working with a great moving company is a recipe for a successful ending to your relocation story. Sadly, not all movers are as great as they claim. If &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/moveadvisor.com\/move\/file-complaint-against-movers\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;How to File a Complaint Against a Moving Company: 6 Effective Steps&#8221;<\/span><\/a><\/p>\n","protected":false},"author":16,"featured_media":39446,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"ub_ctt_via":"","footnotes":""},"categories":[1,6],"tags":[24],"class_list":["post-3291","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-guides","category-moving-tips","tag-paperwork-regulation","entry"],"acf":[],"featured_image_src":"https:\/\/moveadvisor.com\/move\/wp-content\/uploads\/2016\/10\/file-a-complaint.jpg","author_info":{"display_name":"Joshua Green","author_link":"https:\/\/moveadvisor.com\/move\/author\/joshua-green\/"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.8.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to File a Complaint Against a Moving Company: 6 Effective Steps<\/title>\n<meta name=\"description\" content=\"Rude attitude? 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Broken or stolen items? Overcharged? Don't let dishonest movers get away with it! Learn how to file a complaint against a moving company.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/moveadvisor.com\/move\/file-complaint-against-movers\/","og_locale":"en_US","og_type":"article","og_title":"How to File a Complaint Against a Moving Company: 6 Effective Steps","og_description":"Rude attitude? Broken or stolen items? Overcharged? Don't let dishonest movers get away with it! 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