RoadRunner Auto Transport

I would not recommend using Roadrunner Auto Transportation to anyone that I know and anyone I don't know. Save yourself the headache and do not use this brokerage firm.

They sell you a service and offer different levels of packages with delivery time frames, but in reality to them it does not matter. In their service agreement they have a clause that will bite you in the butt. They are not responsible for any delays even if you pay for a better package. Their customer service was unresponsive.

Overall, I had a terrible experience using this company, and it might have been the carrier they chose, but for your own wallets sake, do not pay additional costs with them and look for the carries yourself. You will be scammed.

Service cost: $1495

I'll just echo what has already been adequately covered here: AVOID THIS OUTFIT. They gave a two hour window for pick up, and four hours PAST the last pick up time I still had no update. Then, just as I was on the phone to cancel, someone drives down my driveway in a beat up Bronco pulling a trailer. What?? I had specifically told them on the phone and in writing NOT to bring the trailer down the driveway because there is nowhere to turn around. But if I had seen the beat up piece of crap they expected me to let them load my Rolls-Royce into, it wouldn't have mattered. Customer service on the phone: useless and uninterested.

Service cost: $1550

Please save yourself the trouble and find someone else. I had a problem with my shipment. Could not reach anyone at the main phone number and when they called back, the agent was clearly annoyed that (in his words) I was wasting his time. He only reiterated Roadrunner policy and claimed that they were not liable for anything that occurred during shipment. He said it was up to be to coordinate the whole auto shipment myself and that they had no obligation to help me solve my problem. Beware, once they take your money, they’ll brush you off and could not care less about you. Hands down the worst customer service I’ve ever talked to. I was only moderately annoyed at the problem that occurred during transport, but how they handled the whole thing made me furious. Find someone else - anyone else - no one deserves to be treated the way that they treated me.

Service cost: $1145

Mary Comeaux Odell This company is an absolute joke. I bought a vehicle as a gift for my wife, I needed the vehicle here on July 10. I placed the order July 6. I was promised that it would not be a problem. As of July 8, they still didn't have a carrier assigned. I called and chatted multiple times and they assured me there was plenty of time.

On July 9, we got a text saying it would be picked up that day and they would call 2 hours in advance.

I called at 5 PM to let them know that we still haven't received a call, they said not to worry that they work until 10PM and Carriers until 9Pm.

Well at 7PM I called, attempted to chat and NO ONE was available.

Left numerous messages and no response.

Today is July 10, the car is not here and they still have no answer. Only today, they are now on limited staff and have no solutions, yet they charged my credit card yesterday.

Avoid this company at all cost, absolute garbage. Customer support is full of crap and will tell you anything to get you off the phone. Their sales reps are full of lies.

I will be filing a dispute with my bank, they will be reported to BBB and they will be blasted on every social media and blog site related to their business.

Service cost: $500

First of all, I finally did get my car successfully transported with Road Runner, but it took an extra 5 days and a lot of aggravation to make the connection and receive my car.

We were moving across the country and booked Road Runner transport 2-months in advance. We booked in advance because the Booking Agent told me that the earlier you book, the more time RR has to secure a transport and guarantee the date and time of pick up. This is not true. The Agent over promised and under delivered on the contract. Road Runner did not contact me before or the day of the move to let me know they did not have a transport confirmed. In fact, after RR got my payment, they never reached out to confirm any details of the transport. After repeated outreach on my part (unanswered & unreturned phone calls and emails), I cancelled my original order and had to relocate my car over 800 miles away to my daughters house. From there we were finally able to make a successful transportation connection.

The lack of communication and follow through with RR is incredibly frustrating.

Here are some Buyer Beware issues if you are using RR:

Even though the Booking Agent may guarantee that they will pick your car up on a specific date, they may not. Do not plan your trip around Road Runner’s scheduled date, as they will often have delays or may not even show.

Do not believe the promise that if you book early, you will receive the date and time of a scheduled pick up or delivery. Road Runner operates on an hourly scheduling basis and CAN NOT guarantee any pick up or drop off time.

Road Runner has a terrible phone system. They will answer new booking calls, but often will not answer customer inquiry calls or the status of a upcoming booking. I tired to call over a dozen times and was able to connect only once. They use and e-mail messaging system, saying they will return your message. In the 4-times I used it, Road Runner NEVER returned a message inquiry. Make sure you have your Booking Agent’s phone number, e-mail and contact info, because it’s may be the only way to communicate with a live person.

The “Live Chat” feature RR uses is adequate. The employees who staff the “Live Chat” are pleasant, but have limited info to provide you. Do not expect to get much out of them except - “we are still waiting for dispatch to assign you a carrier.”

If you want to speak to a supervisor, it will not happen. I asked repeatedly over the course of 5 days to speak to a supervisor, but apparently none were ever available.

If you are a planner and expect a company to honor their commitments, Road Runner is not your company. They will over promise and under deliver.

We would NOT RECOMMEND this company.

Service cost: $1400

DO NOT USE THIS SERVICE! Let me start out by saying we did receive our cars in fine condition, however that's the only good thing I have to say about this service. They were unprofessional and shady, not to mention that they did not call before coming to pick up the cars like they said they would. They arrived several days early at our destination. They said it would arrive in roughly two weeks. It arrived in 3 days. This might sound like a good thing, but it's not. Since they only take cash or check we had to scramble to get someone out there to pay him. And it doesn't end there. When we payed them they tried to cash our check twice. Not to mention that when we tried to contact them about this they put us on hold then just hung up. I will personally never use this service ever again.

Service cost: $2894

DO NOT ! I don’t not recommend no one to use this company to ship their car. I was moving my car from Kansas to California. I asked them to pick it up on June 8th, they told me yes turns out they didn’t pick it up until Saturday June 11th. In between June 8th and June 11th did I receive a call or email saying we are going to be a little behind we will come pick your car up as soon as possible. I had to call every single day and figure out when they going to come pick up my car. On June 11th they finally came around 2 in the afternoon. When I booked for them to pick up my car, I said I want y’all to pick it up on the 8th and they told me we will have it to you on the 14th. Which was perfect because I get on the plane the 14th. So they were already late picking it up and I should of known they were going to be late dropping it off. I get off the plane I’m calling the driver they are not answering the phone and when they do answer they tell me to text the phone because there are busy. I didn’t get my car until the 16th around 1 in the afternoon. If I could rate with zero stars I would.

Service cost: $1495